| • | About Personal Information |
| • | Who Collects and Processes Data Collected (EU GDPR Information) |
| • | Information We Collect |
| • | Ways We Collect Your Personal Information |
| • | How We Use Your Data |
| • | Data Disclosure |
| • | Data Security |
| • | Data Retention |
| • | International Transfer of Information Collected |
| • | Your Rights & Obligations |
| • | Links to Third Party Websites |
| • | Protection of Minors |
| • | How to Contact Us |
| • | Contact information such as your name, date of birth, identification supporting documents (including NRIC or passport number), gender, nationality and race, preferred language, current private and/or business address, installation address, telephone or mobile phone number, fax number, email address. |
| • | Your bank account information or credit card details (which we will not have access to as they will be managed by payment providers) |
| • | The status of i-Neighbour and other TimeTec App, Website & Services you have acquired from us or subscribed to |
| • | How you use i-Neighbour and other TimeTec App, Website & Services (for example traffic data such as date/time guard button is activated, trusted neighbours, visitors pass, announcement page, e-billing/-payment and other communications made and received by you and the date, duration, time and cost of such communications) |
| • | For i-Merchants user: Merchant and store information such as your name, business name, business logo and photos, identification supporting documents (including business registration license and number), business address, business telephone or mobile phone number, fax number, email address, website, and business hours. |
| • | The amount of data that has been received and/or sent by you |
| • | Information about your computer or device used to access our Services, and about your visits to and use of our websites (including your mobile device, IP address, geographical location, operating system, browser type, number of visits, average time spent on the site and pages viewed). The collected information is used to provide an overview of how people are accessing and using i-Neighbour and other TimeTec websites and not for any additional purpose, such as to profile users |
| • | We may do this using cookies, web Beacon or similar technologies. By continuing to visit the website, you agree to the placement of cookies on your device. If you choose not to accept our cookies, we cannot guarantee that your experience will be as fulfilling as it would otherwise be. We may also place cookies from third parties for functional and marketing purposes. To read more about how we use cookies, please read our Cookies Policy. |
| • | Details of the emails and other electronic communications you receive from us, including whether that communication has been opened and if you have clicked on any links within that communication. We use this to help ensure our communications are useful for you. |
| • | Communicate with us such as when you submit an application form to use our websites, applications or services (including free trials), downloading i-Neighbour or TimeTec App or when you contact us for any enquiries, including communication by telephone, email, chat services and social media |
| • | Purchase a subscription to our services |
| • | Register or subscribe for our publications such as newsletters, complete any online forms, take part in surveys, post on our blogs, download information such as white papers or other publications or interact with us through our websites |
| • | Respond to any marketing materials we send out |
| • | Commence a business relationship with us such as being our service provider/business partner |
| • | Visit or browse our websites |
| • | Lodge a complaint with us or provide feedback through websites or other channels |
| • | Other than personal information obtained from you directly , we may also obtain your personal information from third parties we deal with or are connected with you (credit reference agencies or financial institutions), and from such other sources where you have given your consent for the disclosure of information relating to you, and/or where otherwise lawfully permitted |
| • | To verify your identity |
| • | To assess and process your application(s) /request(s) for i-Neighbour and other TimeTec App, Website & Services |
| • | To administer and manage i-Neighbour and other TimeTec App, Website & Services we provide you including charging, billing, facilitating payments and collecting debts |
| • | To assess and/or verify credit worthiness |
| • | To detect and prevent fraudulent activity |
| • | To keep in contact with you and provide you with any information you have requested |
| • | To engage in business transactions in respect of i-Neighbour and other TimeTec App, Website & Services to be offered and provided to you |
| • | To establish and better manage any business relationship we may have with you |
| • | To process any communications you send us (for example, answering any queries and dealing with any complaints and feedbacks) |
| • | To notify you about benefits and changes to the features of i-Neighbour and other TimeTec App, Website & Services |
| • | To produce data, reports and statistics which shall be anonymised or aggregated in a manner that does not identify you as an individual |
| • | We may also use personal information for internal purposes such as auditing, data analysis, and research to improve i-Neighbour's products, services, and customer communications |
| • | To investigate, respond to, or defend claims made against, or involving TimeTec Cloud Sdn. Bhd. |
| • | To conduct our internal marketing and promotional activities. For example, we may use it to send you news and newsletters, special offers, and promotions, or to otherwise contact you about products or information we think may interest you. You can also unsubscribe from any email marketing using the links provided in the emails we send to you. Please refer to the section below on 'Your Rights' to object to processing for marketing purposes |
| • | To maintain records required for security, claims or other legal purposes |
| • | To comply with legal and regulatory requirement |
| • | For any other purposes that is required or permitted by any law, regulations, guidelines and/or relevant regulatory authorities |
| • | Law enforcement agencies |
| • | Government agencies |
| • | Companies and/or organisations that act as our agents, contractors, service providers (including their subcontractors) and/or professional advisers |
| • | Companies and/or organisations that assist us in processing and/or otherwise fulfilling transactions and providing you with i-Neighbour and other TimeTec App, Website & Services that you have requested or subscribed for |
| • | Our business associates and other parties for purposes that are related to the purpose of collecting and using your personal information |
| • | Other parties in respect of whom you have given your express or implied consent |
| • | Subject at all times to any laws (including regulations, guidelines and/or obligations) applicable to i-Neighbour and other TimeTec App, Website & Services |
| • | Strategic partners that work with TimeTec to provide better products and services, or that help TimeTec market to customers. For example, when you inquire about i-Neighbour and other TimeTec solutions, TimeTec may send your email with your personal or non-personal information to Authorized Resellers for sales follow-ups. Personal information will only be shared by TimeTec to provide TimeTec solution and services to you; it will not be shared with third parties for their marketing purposes.
Please note that TimeTec uses data processors that may collect, store and process your data on behalf of us. The selected processors offer sufficient guarantees with regard to technical and organizational security measures for the processing of your personal data. They are used for the following purposes: • Hosting of our applications or services • Customer relationship management system • Payment service platform • Provide user support tools, such as website live chat • Provide web visit and usage analytics |
Last Updated: 15/01/2018
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